Frequently Asked Questions
Are the prices on your website current?
Yes, our website prices are always current.
Do your prices include shipping?
No, our shopping cart will calculate the shipping cost based on weight during checkout. If it calculates the shipping incorrectly, we will refund any additional shipping cost to you.
How much is shipping?
We offer USPS flat-rate shipping at the rate of $13.00 per 65 lbs., which works out to 2,000 bullets for all bullets weighing less than 240 grains. We also have 3,000-count bullet bundles for bullets weighing under 150 grains which ship for this same amount.
What is your shipping policy?
We offer Delivery Assurance Guarantee on all of our shipping. If USPS tracking shows that you have not received your shipment 14 days from the date we shipped, we will replace it immediately. No questions asked.
What if I thought I was ordering cartridges instead of bullets and was surprised to find that the bullets I ordered are bullets and not ammunition?
It is possible that you are an idiot who 1.) Doesn't pay very close attention to detail when he orders things and/or 2.) Thinks that the descriptions and photographs of our bullets are actually very cleverly disguised descriptions and photographs of cartridges. If one or both of these is true, it is likely that you shouldn't be handling explosive materiel.
Bottom line is - if you ordered bullets from us and then received the bullets you ordered from us, we're squared up and can't help you with your cartridge problem.
Are your bullets lubed?
Yes our bullets are lubed. We use Thompson's Blue Angel Bullet Lube.
Do you have the bullets I want in stock?
Probably. When the bullets are made, several thousand are placed on the shelf. Once those are sold, those bullets are not available for immediate shipment until the next rotation of casting for that bullet which could take as long as 1 week.
How long will it take for you to fill my order?
Most orders are filled within 48 hours. However, some aren't. Why? We have too many bullets and they are all priced too cheaply, hence demand is tremendous.
Why did I only receive part of my order?
We ship partial bullet shipments as the bullets are produced. We aren't very good at notifying you of this but we assure you that the remainder of your order will ship as soon as the bullets become available.
Do you have a Stocking Dealer Program?
Yes. Contact us for more information.
Do you offer discounts for group orders?
Yes. We offer several discount levels starting at 12,000 bullets. Contact us for more information.
Do you provide a special discount for military personnel?
Yes, we proudly participate in the "Thank a Soldier" program started by Quinn & Rose at www.warroom.com. If you qualify, email for details from your military email address and we will provide program details.
Do you provide a special discount for sworn law enforcement personnel?
Yes, and proudly so. Please call or email us for details.
I want a bullet that you don't have. Can you make them for me?
Depending. Generally, we will purchase the requisite mould set on a minimum order basis comprised of 10,000 bullets.
I haven't received my bullets. How should I inquire about my order?
We hope that your inquiry includes details on which bullets you ordered and when you ordered them and did not simply refer to an order number. We have not yet memorized all of the order numbers but can generally tell you off the top of our heads what your order status is if you can tell us what bullets you ordered.
Do you offer Sample Packs?
Yes, we do. However, we ask that you place a regular order along with your order for a sample pack. If the sample pack bullets aren't readily available you will receive your shipment minus the sample pack. We don't want to hold up your order for just a sample pack. If the sample pack is omitted from your order, you will be refunded the price of the sample pack.
You already charged my credit card. Why don't I have my bullets yet?
Our secure payment gateway automatically charges your credit card at the time you place your order if you elected to pay by credit card. We cannot control that. Your bullets will be shipped just as soon as they become available.
If I want to pay by check or money order, where do I send my payment?
Our address is listed on the about us page and will also be shown in the confirmation email that you will receive when you place an order.
How will I know when my order has been shipped?
When your order ships, you will receive an email stating that your order has been shipped.
When can I expect a response from my inquiry?
We try to respond to all phone calls and emails within 24 hours.
I've called but I got voicemail. How do I get in touch with you?
We are a family owned and operated company so many times we are working in the shop and can't be available to answer the phone all the time. Please leave your name and phone number and someone will return your call within 24 hours.
Can I come to your facility to purchase my bullets?
Yes you can but please call first to check the availability of the bullets you are wanting to purchase.
Do you provide load data?
Sorry, but due to liability reasons we do not provide this information. Please check the website of your powder manufacturer. They offer load data on their products. Also, there are many reloading forums on the internet and books that contain this information. Sometimes our customers provide what works best for them on our Range Reports.
Where can I learn more about reloading?
We recommend "Pet Loads" by Ken Waters.
Click here to purchase
it from Amazon.com