Frequently Asked Questions
Are the prices on your website current?
Yes, our website prices are always current.
Do your prices include shipping?
No, our shopping cart will calculate the shipping cost based on weight during checkout. If it calculates the shipping incorrectly, we will refund any additional shipping cost to you.
How much is shipping?
We offer USPS flat-rate shipping at the rate of $14.00 per 65 lbs., which works out to 2,000 bullets for all bullets weighing less than 240 grains. We also have 3,000-count bullet bundles for bullets weighing under 150 grains which ship for this same amount.
How do I know if you have the bullets I want in stock?
We are not a retail store or a distributor so we do not display on our website which bullets are available or out of stock. We are the manufacturer so if we don't have it in stock, we will simply make it. Other items that we sell such as brass and accessories will not be displayed on the website if the items are not available.
What is your shipping policy?
We offer a Delivery Assurance Guarantee on all of our shipping. If USPS tracking shows that you have not received your shipment 14 days from the date we shipped, we will replace it immediately. No questions asked.
Can I change my order after I place it?
Yes. You will need to give us a call to change or cancel your order.
What are bullet bundles?
Bullet Bundles are our way of saving you money on shipping costs. Smaller, lighter bullets weighing approximately 150 grains or less can be packed more densely into our bullet boxes such that we can ship three (and sometimes, four) thousand of them in a single flat-rate carton. This saves you money. Bullet Bundles must be all the same bullet.
A Bullet Bundle will still ship in four boxes (because four boxes is the maximum number of boxes that will fit into a USPS flat-rate shipping carton, duh!) but the bullet count per box is higher. We mark the upper left-hand label of each box with a handwritten "B" to indicate that this box contains more than the normal 500 count of bullets. We also include a "Bundle Birdie" note in each shipping carton indicating that one or more boxes contained therein has more than the normal 500 count of bullets inside.
If you ordered a bullet bundle that contains four boxes of bullets, please, please, please - don't call us and tell us that we shorted you. Open the bullet boxes and note how full they are. For example, 125 grain 9mm bullets fill just over half the box when filled with the normal 500 bullets. A 750-count Bundle Box will be nearly full. If this is too much trouble, weigh the boxes and do the math. There are 7,000 grains per pound.
You would not believe how many customers call to tell us that they have been shorted when we ship them their bullet bundles. To avoid embarrassment, please heed.
What if I thought I was ordering cartridges instead of bullets and was surprised to find that the bullets I ordered are bullets and not ammunition?
It is possible that you are an idiot who 1.) Doesn't pay very close attention to detail when he orders things and/or 2.) Thinks that the descriptions and photographs of our bullets are actually very cleverly disguised descriptions and photographs of cartridges. If one or both of these is true, it is likely that you shouldn't be handling explosive materiel. You probably need to read our return policy.
Will you send me free bullets?
No. Please don't ask us for free bullets, as we aren't running a welfare program here. Why no free bullets? It would be because we are already very busy packing and shipping dozens of cartons every day and that makes us tired and grumpy and lacking the time and inclination to interrupt the shipping process while we hunt up the ten (or five, or two) particular bullets you asked us to send to your free. So, don't ask, ok? Just order one of our sample packs.
Are your bullets lubed?
Yes, our cast bullets are lubed. We use Thompson's Bullet Lube. There is no need for lube on the Hi-Tek coated bullets.
What are your coated bullets?
We start with our own lead cast bullets. Then we treat them with the Hi-Tek 2-Extreme Coating from J&M Specialized Products P/L. The Hi-Tek 2-Extreme Coating is a lubricant that is bonded to the bullets by heat curing. Lead fouling and smoke from wax lube are non-existant due to this coating process. We selected the Hi-Tek 2-Extreme process because it produces a very durable and smooth finish with superb lubricity.
Can I order a particular color of your coated bullets?
Not at this time.
Can I purchase the Hi-Tek 2-Extreme coating from you?
Very soon. Stay tuned.
What if there is a bullet that I wanted coated but I don't see it on your website?
We plan to offer all of our bullets with the Hi-Tek 2-Extreme Coating from J&M Specialized Products P/L. It is just going to take some time for us to be able to add them all to our website. If you don't see a particular bullet on our website, just give us a call and we can take your order for coated bullets over the phone.
Can I request special sizing or can I change the type of alloy I want used?
Yes. Give us a call to place your special order.
How long will it take for you to fill my order?
Typically orders ship within 48 hours. However, some don't. Why? We have too many bullets and they are all priced too cheaply, hence demand is tremendous.
Why did I only receive part of my order?
We ship partial bullet shipments as the bullets are produced. We aren't very good at notifying you of this but we assure you that the remainder of your order will ship as soon as the bullets become available. You will receive an email when you order has been completed.
Do your bullets have gas checks?
Do you have a Stocking Dealer Program?
Yes. Contact us for more information.
Do you offer discounts for group orders?
Yes. We offer several discount levels starting at 12,000 bullets. Contact us for more information.
Do you provide a special discount for military personnel?
Yes, we proudly participate in the "Thank a Soldier" program started by Quinn & Rose at www.warroom.com. If you qualify, email for details from your military email address and we will provide program details.
Do you provide a special discount for sworn law enforcement personnel?
Yes, and proudly so. Please call or email us for details.
Can I combine discounts?
Sorry, we can not combine discounts at this time.
I want a bullet that you don't have. Can you make them for me?
Depending. Generally, we will purchase the requisite mould set on a minimum order basis comprised of 50,000 bullets.
I haven't received my bullets. How should I inquire about my order?
We hope that your inquiry includes details on which bullets you ordered and when you ordered them and did not simply refer to an order number. We have not yet memorized all of the order numbers but can generally tell you off the top of our heads what your order status is if you can tell us what bullets you ordered.
Do you offer samples?
Yes, we offer samples in 100 count packages. Click here to select a sample pack.
What if I don't want my bullets lubed?
We also sell bullets that are unsized and unlubed. You can purchase unsized and unlubed by clicking here or just give us a call to place your order for unsized/unlubed bullets.
Which bullet should I order?
Please do your own research. It is up to you to determine which bullet will work best for you. The people who answer our phones are there to take your order, not to do your research for you.
You already charged my credit card. Why don't I have my bullets yet?
Our secure payment gateway automatically charges your credit card at the time you place your order if you elected to pay by credit card. We cannot control that. Your bullets will be shipped just as soon as they become available. Please keep in mind that prices change periodically and paying for your order locks you into the price displayed at the time you place your order.
If I want to pay by check or money order, where do I send my payment?
Our address is listed on the about us page and will also be shown in the confirmation email that you will receive when you place an order.
How will I know when my order has been shipped?
When your order ships, you will receive an email stating that your order has been shipped.
Where is my tracking number?
We do not automatically provide tracking numbers since it slows down our shipping process. We will be glad to provide your tracking number when your order ships if you request it in the comment box during check out.
When can I expect a response from my inquiry?
We respond to all phone calls and emails as time is available and available time is rare these days. Please be patient and we will reply when we are able.
I've called but I got voicemail. How do I get in touch with you?
We are a family owned and operated company so many times we are working in the shop so we are not available to answer the phone. If you are calling to place and order, please use our online store to place your order.
Can I come to your facility to purchase my bullets?
Yes, but understand that we are a manufacturer not a retail store. Please call first to check the availability of the bullets you are wanting to purchase.
There was no packing slip in my shipment. Why don't you include a packing slip?
We do not include packing slips with your shipment unless it is requested. We will send you an order confirmation and shipping notice through email. We want to ship your order as quickly as possible and this automated process speeds up the shipping of your order.
How do I get a logon and password?
If you are a first time customer, you can make up whatever logon and password you want. When you place future orders, just enter your logon and password at the top of the screen and all of your information will be automatically filled in for you.
Why do I need to enter a logon and password during checkout?
By selecting a logon and password, you are able to place future orders without having to fill in the checkout form. Once you provide your logon and password, the form will be filled out for you automatically. Also, you will have the ability to see your order history by going to my account.
How can I find out what I ordered previously?
Your can view your order history by going to my account. You will need to know your logon and password to access your order history.
Do you provide load data?
Sorry, but due to liability reasons we do not provide this information. Please check the website of your powder manufacturer. They offer load data on their products. Also, there are many reloading forums on the internet and books that contain this information. Sometimes our customers provide what works best for them on our Range Reports.