Frequently Asked Questions
Are the prices on your website current?
Yes, our website prices are always current.
What is your shipping policy?
We have modified our shipping policy. Flat-rate shipping is now $13.00 per carton, and covers both the postage and our Delivery Assurance Guarantee. As you probably know, previously we strongly emphasized the purchase of USPS insurance. We suggested this both on the main page of our site (in a bold font) and at bullet selection time and also, in the form of a strongly-worded rant in our "News" section. Well, a lot of people bought the insurance but a lot of folks didn't and when their shipments got lost or damaged in transit, well, guess what? Some of these folks who craftily saved the $2.00 had the idea that we owed them a replacement shipment even though they refused to spring for the two bucks for the insurance that we strongly recommended.
This is bad for everyone, causing hard feelings and a fair degree, I will admit, of a seething and boiling rage that is hard on my circulatory system.
Here is how it works now: If USPS tracking shows that you have not received your shipment 14 days from the date we shipped, we will replace it immediately. No questions asked. No muss. No fuss. Win/Win for everybody. The USPS insurance program makes you wait 30 days before a claim can even be initiated and who knows how long after that before anything gets done? Meanwhile, you're out the bullets and we're upset that one of our customers got screwed by the government.
The Delivery Assurance Guarantee is the answer. We are the first to do this. We believe that it is the answer to the not-worth-a-hoot-anyhow USPS insurance program and are confident that it will better serve our customers, whom we really do try to make happy.
Do you have the bullets I want in stock?
Probably. When the bullets are made, several thousand are placed on the shelf. Once those are sold, those bullets are not available for immediate shipment until the next rotation of casting for that bullet which could take as long as 1 week.
How long will it take for you to fill my order?
Most orders are filled within 72 hours. However, some aren't. Why? We have too many bullets and they are all priced too cheaply, hence demand is tremendous.
Why did I only receive part of my order?
We ship partial bullet shipments as the bullets are produced. We aren't very good at notifying you of this but we assure you that the remainder of your order will ship as soon as the bullets become available.
Do you have a Stocking Dealer Program?
Yes. Contact us for more information.
Do you provide a special discount for active-duty military personnel?
Yes, we proudly participate in the "Thank a Soldier" program started by Quinn & Rose at www.warroom.com. If you qualify, email for details from your military email address and we will provide program details.
Do you provide a special discount for sworn law enforcement personnel?
Yes, and proudly so. Please email us for details.
I want a bullet that you don't have. Can you make them for me?
Depending. Generally, we will purchase the requisite mould set on a minimum order basis comprised of 10,000 bullets.
I haven't received my bullets. How should I inquire about my order?
We hope that your inquiry includes details on which bullets you ordered and when you ordered them and did not simply refer to an order number. We have not yet memorized all of the order numbers but can generally tell you off the top of our heads what your order status is if you can tell us what bullets you ordered.
Do you offer Sample Packs?
Yes, we do. However, we require that you place a regular order along with your order for a sample pack. If the sample pack bullets aren't readily available you will receive your shipment minus the sample pack. We don't want to hold up your order for just a sample pack. If the sample pack is omitted from your order, you will be refunded the price of the sample pack.
You already charged my credit card. Why don't I have my bullets yet?
Our secure payment gateway automatically charges your credit card at the time you place your order if you elected to pay by credit card. We cannot control that. Your bullets will be shipped just as soon as they become available.
If I want to pay by check or money order, where do I send my payment?
Our address is listed on the about us page and will also be shown in the confirmation email that you will receive when you place an order.
How will I know when my order has been shipped?
When your order ships, you will receive an email with the USPS tracking information.
When can I expect a response from my inquiry?
We try to respond to all phone calls and emails within 24 hours.
I've called but I only get voicemail. How do I get in touch with you?
We are a family owned and operated company so many times we are working in the shop and can't be available to answer the phone all the time. Please leave your name and phone number and someone will return your call.
Can I come to your facility to purchase my bullets?
Yes you can but please call first to check the avability of the bullets you are wanting to purchase. The best solution is to go ahead and place your order, select "pick up" for your shipping method and then place a note in the comment box to call you when the bullets are ready.
Do you provide load data?
Sorry, but due to liability reasons we do not provide this information. Please check the website of your powder manufacturer. They offer load data on their products. Also, there are many reloading forums on the internet and books that contain this information. Sometimes our customers provide what works best for them on our Range Reports.
Where can I learn more about reloading?
We recommend "Pet Loads" by Ken Waters.
Click here to purchase
it from Amazon.com