Frequently Asked Questions
Click on a question to be taken to the answer below.
Are the prices on your website current?
Do your prices include shipping?
How much is shipping?
What is your shipping policy?
What are Bullet Bundles?
What if I thought I was ordering cartridges instead of bullets?
Will you send me free bullets?
Are your bullets lubed?
Do you have the bullets I want in stock?
Can I request special sizing or can I change the type of alloy used?
How long will it take for you to fill my order?
Why did I only receive part of my order?
Do you have a Stocking Dealer Program?
Do you offer discounts for group orders?
Do you provide a special discount for military personnel?
Do you provide a special discount for sworn law enforcement personnel?
I want a bullet that you don't have. Can you make them for me?>
I haven't received my bullets. How should I inquire about my order?
Do you offer Sample Packs?
You already charged my credit card. Why don't I have my bullets yet?
If I want to pay by check or money order, where do I send my payment?
How will I know when my order has been shipped?
When can I expect a response from my inquiry?
I've called but I got voicemail. How do I get in touch with you?
Can I come to your facility to purchase my bullets?
There was no packing slip in my shipment. Why don't you include a packing slip?
Why do I need to enter a logon and password during checkout?
How can I find out what I ordered previously?
Do you provide load data?
Where can I learn more about reloading?
Are the prices on your website current?
Yes, our website prices are always current.
Do your prices include shipping?
No, our shopping cart will calculate the shipping cost based on weight during checkout. If it calculates the shipping incorrectly, we will refund any additional shipping cost to you.
How much is shipping?
We offer USPS flat-rate shipping at the rate of $13.00 per 65 lbs., which works out to 2,000 bullets for all bullets weighing less than 240 grains. We also have 3,000-count bullet bundles for bullets weighing under 150 grains which ship for this same amount.
What is your shipping policy?
We offer a Delivery Assurance Guarantee on all of our shipping. If USPS tracking shows that you have not received your shipment 14 days from the date we shipped, we will replace it immediately. No questions asked.
What are bullet bundles?
Bullet Bundles are our way of saving you money on shipping costs. Smaller, lighter bullets weighing approximately 150 grains or less can be packed more densely into our bullet boxes such that we can ship three (and sometimes, four) thousand of them in a single flat-rate carton. This saves you money.
A Bullet Bundle will still ship in four boxes (because four boxes is the maximum number of boxes that will fit into a USPS flat-rate shipping carton, duh!) but the bullet count per box is higher. We mark the upper left-hand label of each box with a handwritten "B" to indicate that this box contains more than the normal 500 count of bullets. We also include a "Bundle Birdie" note in each shipping carton indicating that one or more boxes contained therein has more than the normal 500 count of bullets inside.
If you ordered a bullet bundle that contains four boxes of bullets, please, please, please - don't call us and tell us that we shorted you. Open the bullet boxes and note how full they are. For example, 125 grain 9mm bullets fill just over half the box when filled with the normal 500 bullets. A 750-count Bundle Box will be nearly full. If this is too much trouble, weigh the boxes and do the math. There are 7,000 grains per pound.
You would not believe how many customers call to tell us that they have been shorted when we ship them their bullet bundles. To avoid embarrassment, please heed.
What if I thought I was ordering cartridges instead of bullets and was surprised to find that the bullets I ordered are bullets and not ammunition?
It is possible that you are an idiot who 1.) Doesn't pay very close attention to detail when he orders things and/or 2.) Thinks that the descriptions and photographs of our bullets are actually very cleverly disguised descriptions and photographs of cartridges. If one or both of these is true, it is likely that you shouldn't be handling explosive materiel. You probably need to read our return policy.
Will you send me free bullets?
No. Please don't ask us for free bullets, as we aren't running a welfare program here. We do have sample packs of 100 bullets available and will provide them as part of a regular bullet order. Why no free bullets? It would be because we are already very busy packing and shipping dozens of cartons every day and that makes us tired and grumpy and lacking the time and inclination to interrupt the shipping process while we hunt up the ten (or five, or two) particular bullets you asked us to send to your free. So, don't ask, ok?
Are your bullets lubed?
Yes, our bullets are lubed. We use Thompson's Blue Angel Bullet Lube.
Do you have the bullets I want in stock?
Probably. When the bullets are made, several thousand are placed on the shelf. Once those are sold, those bullets are not available for immediate shipment until the next rotation of casting for that bullet which could take as long as 1 week.
Can I request special sizing or can I change the type of alloy I want used?
Yes. There is a minimum order of 1,000 bullets and a $10.00 set up fee for special orders. These bullets require a special set up and will be made as time permits.
How long will it take for you to fill my order?
Most orders are filled within 48 hours. However, some aren't. Why? We have too many bullets and they are all priced too cheaply, hence demand is tremendous.
Why did I only receive part of my order?
We ship partial bullet shipments as the bullets are produced. We aren't very good at notifying you of this but we assure you that the remainder of your order will ship as soon as the bullets become available.
Do you have a Stocking Dealer Program?
Yes. Contact us for more information.
Do you offer discounts for group orders?
Yes. We offer several discount levels starting at 12,000 bullets. Contact us for more information.
Do you provide a special discount for military personnel?
Yes, we proudly participate in the "Thank a Soldier" program started by Quinn & Rose at www.warroom.com. If you qualify, email for details from your military email address and we will provide program details.
Do you provide a special discount for sworn law enforcement personnel?
Yes, and proudly so. Please call or email us for details.
I want a bullet that you don't have. Can you make them for me?
Depending. Generally, we will purchase the requisite mould set on a minimum order basis comprised of 10,000 bullets.
I haven't received my bullets. How should I inquire about my order?
We hope that your inquiry includes details on which bullets you ordered and when you ordered them and did not simply refer to an order number. We have not yet memorized all of the order numbers but can generally tell you off the top of our heads what your order status is if you can tell us what bullets you ordered.
Do you offer Sample Packs?
Yes, we do. However, we ask that you place a regular order along with your order for a sample pack. If the sample pack bullets aren't readily available you will receive your shipment minus the sample pack. We don't want to hold up your order for just a sample pack. If the sample pack is omitted from your order, you will be refunded the price of the sample pack.
You already charged my credit card. Why don't I have my bullets yet?
Our secure payment gateway automatically charges your credit card at the time you place your order if you elected to pay by credit card. We cannot control that. Your bullets will be shipped just as soon as they become available.
If I want to pay by check or money order, where do I send my payment?
Our address is listed on the about us page and will also be shown in the confirmation email that you will receive when you place an order.
How will I know when my order has been shipped?
When your order ships, you will receive an email stating that your order has been shipped.
When can I expect a response from my inquiry?
We try to respond to all phone calls and emails within 24 hours.
I've called but I got voicemail. How do I get in touch with you?
We are a family owned and operated company so many times we are working in the shop and can't be available to answer the phone all the time. Please leave your name and phone number and someone will return your call.
Can I come to your facility to purchase my bullets?
Yes, but understand that we are a manufacturer not a retail store. Please call first to check the availability of the bullets you are wanting to purchase.
There was no packing slip in my shipment. Why don't you include a packing slip?
We do not include packing slips with your shipment unless it is requested. We will send you an order confirmation and shipping notice through email. We want to ship your order as quickly as possible and this automated process speeds up the shipping of your order.
Why do I need to enter a logon and password during checkout?
By selecting a logon and password, you are able to place future orders without having to fill in the checkout form. Once you provide your logon and password, the form will be filled out for you automatically.
How can I find out what I ordered previously?
Your can view your order history by going to my account. You will need to know your logon and password to access your order history.
Do you provide load data?
Sorry, but due to liability reasons we do not provide this information. Please check the website of your powder manufacturer. They offer load data on their products. Also, there are many reloading forums on the internet and books that contain this information. Sometimes our customers provide what works best for them on our Range Reports.
Where can I learn more about reloading?
We recommend "Pet Loads" by Ken Waters.
Click here to purchase
it from Amazon.com